Privacy policy

FEELPORTO PRIVACY POLICY

FEELPORTO - ALOJAMENTO LOCAL E SERVIÇOS TURISTICOS, LDA (hereinafter, FEELPORTO), headquartered at Rua Guedes de Azevedo, no. 131, 1.º, sala 4, 4000-111 Porto, NIPC 510 841 511, is a company that dedicates to real estate management of local accommodation, being the owner of the domain https://www.feelporto.com/ , where its WEBSITE is located.

FEELPORTO IS COMMITTED TO PROTECT THE PRIVACY AND PERSONAL DATA OF ITS CLIENTS AND USERS OF THE WEBSITE, WHICH HAS PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, THEREFORE WE ADVISE YOUR READING TO KNOW THE CONDITIONS OF YOUR PERSONAL DATA IS COLLECTED AND USED.

1. WHAT IS THIS POLICY ABOUT?

1.1. This Privacy Policy explains how we collect and process the personal data that is necessary for the provision of services that are available through the WEBSITE.

1.2. The goal is that the aforementioned services are provided in an expeditious and undisturbed manner, describing the practices adopted for this purpose.

2. WHAT IS PERSONAL DATA?

2.1. Personal data is all information relating to a person and which identifies that same person, or makes it identifiable, regardless of the nature and support of the information and including the person's sound and image.

2.2. Identifiable means a person who can be identified, directly or indirectly, namely by reference to an identification number or other specific elements of his physical, physiological, psychological, economic, cultural or social identity.

3. HOW WILL WE USE YOUR PERSONAL DATA?

3.1 FEELPORTO will use the personal data you provide to us for the following purposes:

(a) For the creation of the Guest Account;

(b) For contact with Property Owners;

(d) In order to be able to send newsletters or other publications that you have requested and / or that may be of interest to you;

(e) For the operations and management of the WEBSITE;

(f) To keep a record of your contact details;

(g) For commercial purposes, such as data analysis, audits; For fraud prevention and information systems security;

(h) For the adaptation, improvement and modification of services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;

(i) For the expansion of FEELPORTO's commercial activities.

3.2 These personal data processing operations are an essential tool for your satisfaction and for FEELPORTO's activity and are carried out in accordance with the applicable legislation and in accordance with best practices.

3.3 Your personal data will not be reused for other purposes that are not previously identified or that have no relation to those purposes for which they were initially collected.

4. WHAT ARE THE GROUNDS FOR PROCESSING THE PERSONAL DATA WE COLLECT?

4.1 The personal data that FEELPORTO processes has specific grounds, depending on the purposes for which they are intended.

4.2 In the following table, you can see the fundamentals according to the purposes identified above:

GOAL	GROUND
To set up the Guest account;	Compliance with Pre-Contractual Due Diligences.
To contact with Property Owners;	Compliance with Pre-Contractual Due Diligences.
To analyse and respond to your messages, customer support and information requests;	Consent for that specific purpose.
In order to be able to send newsletters or other publications that you requested and/or that may be of your interest;	Consent for that specific purpose.
For the operations and management of the WEBSITE;	Consent for that specific purpose (cookies); Legitimate interests pursued by FEELPORTO.
To keep a record of your contact details;	Consent for that specific purpose.
To keep a record of your contact details; For business purposes, such as data analysis, audits;	Consent for that specific purpose (cookies); Legitimate interests pursued by FEELPORTO.
For fraud prevention and security of information systems;	Legitimate interests pursued by FEELPORTO.
For the adaptation, improvement and modification of services, namely through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;	Consent for that specific purpose (cookies); Legitimate interests pursued by FEELPORTO.
For the expansion of FEELPORTO's commercial activities.	Legitimate interests pursued by FEELPORTO.

5. WHAT PERSONAL DATA DO WE COLLECT?

5.1 The personal data that FEELPORTO collects and processes are only those necessary and suitable for the purposes indicated above.

5.2 FEELPORTO will collect and process the following personal data:

GOALS	DATA
For the set up of Guest account;	“Name”, “surname”, “mobile phone number”, “country”, “password” and “email”.
For the contact with Property Owners;	“Name”, “surname”, “email” and “company”.
To analyse and respond to your messages, customer support and information requests;	“Name”, “surname”, “telephone”, “email”, “County”, “your message” and “district”.
In order to be able to send newsletters or other publications that you requested and/or that may be of interest to you;	“email”.
For the operations and management of the WEBSITE;	Cookies data;
To keep a record of your contact details;	“Name”, “surname”, “mobile phone number” and “email”.
For commercial purposes, such as data analysis, audits;	Cookies data;
For fraud prevention and security of information systems;	IP adress; Cookies data;
For the adaptation, improvement and modification of services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;	Cookies data;
For the expansion of FEELPORTO's commercial activities.	“Name”, “surname”, “mobile phone number” and “email”.

6. HOW DO WE COLLECT YOUR PERSONAL DATA?

6.1 We will collect your personal data through the forms present on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and e-mail messages you send to us.

6.2 Your personal data is collected through your equipment as follows:

(a) Through the account set up and contact forms;

(b) By signing up for the newsletter;

(d) Through cookies;

(e) Through pixel tags and other similar technologies;

(f) IP address;

(g) Through your User data.

6.3 FEEL PORTO undertakes to processt your data in accordance with the law and in a legitimate manner.

6.4 FEEL PORTO will not not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Point 12 to understand how).

6.5 FEEL PORTO's services are not directed at minors, and personal data of minors are not intentionally processed.

7. WHAT ARE COOKIES?

7.1 Cookies are small files of information that help to identify your browser and that can store information, for example settings and user preferences.

7.2 FEELPORTO will store cookies on your equipment to personalize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.

7.3 With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the acceptance and consent of the User, and this consent may be withdrawn at all times through specific browser tools.

7.4 To find out more about the cookies we use, you should consult our Cookie Policy.

8. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?

8.1 Pixel tags (also known as web beacons and clear GIFs) can be used in connection with some services to, for example, track the actions of service users (including email recipients), measure the success of our marketing campaigns and compile statistics on the use of the Services and response rates.

8.2 To learn more about the pixel tags and other similar technologies that we use, please consult our Cookie Policy.

9. HOW DO WE PROTECT YOUR PERSONAL DATA?

9.1 Your personal data is kept safe through the adoption of various security measures, of a technical and organizational nature that ensure that only Employees and the processes that must access them have access to personal data, according to rules created for this purpose.

9.2 To protect your personal data, we only use data center suppliers that offer us adequate and documented security measures, namely guarantees that your personal data is stored on servers that are kept in controlled environments with limited access.

9.3 Personal data is kept on secure servers at [Internet Tourism Solutions SL] (hereinafter “[Avantio]”) with NIPC [B97090138] and headquarter at [Calle Charles Robert Darwin 5 46980 Paterna, Valencia - España], which offers us adequate security guarantees to protect personal data against its dissemination, loss, misuse, alteration, processing or unauthorized access, as well as against any other form of illegal treatment.

9.4 Likewise, when browsing the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, is a security protocol that protects telecommunications over the internet) and your password is stored using a hash unidirectional, that is, it cannot be retrieved (or disclosed) by anyone, including FEELPORTO, and can only be redefined.

9.5 Although we take the precautions we feel are appropriate to protect the personal data you provide and collect, we must be aware that no security system is impenetrable.

9.6 Therefore, you must take certain precautions, for example you must keep your password secret and not disclose it to anyone else; If you believe that your password has been used improperly, you must notify us immediately; you should also be careful to start and end your session each time you close your browser.

10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

10.1 Your personal data will be kept for as long as necessary for the purposes for which they are intended, as listed in this Privacy Policy. So:

GOAL	LIMIT TIME
For the set up of Gest account;	While using the account, and up to 3 years after the last access.
For the contact with Property Owners;	During the duration of the business relationship.
To analyse and respond to your messages, customer support and information requests;	1 year
To be able to send newsletters or other publications that you requested and/or that may be of interest to you;	3 years
For the operations and management of the WEBSITE;	2 years
To keep a record of your contact details;	2 years
For commercial purposes, such as data analysis, audits;	2 years
For fraud prevention and security of information systems;	2 years
For the adaptation, improvement and modification of services, namely through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;	2 years
For the expansion of FEELPORTO's commercial activities.	2 years

10.2 If any specific or mandatory period results from the law, the period of data retention will be this. In all other cases, personal data will be kept at most during the times indicated above, periods that FEELPORTO considers sufficient to fulfil the purposes.

10.3 At the end of the storage period, all personal data collected will be deleted.

11. HOW YOU CAN EXERCISE YOUR RIGHTS:

11.1 Before explaining how you can exercise your rights you should know what they are. Thus, the law gives you the right to request us to exercise the following rights:

(a) Access: the right to obtain confirmation that the personal data concerning you are or are not being processed and, if so, the right to access your personal data;

(b) Correction: the right to obtain correction of inaccurate personal data concerning you and to have your incomplete personal data completed;

(d) Process limitation: the right to obtain process limitation if one of the situations listed in the legislation applies;

(e) Opposition: the right to object at any time to the processing of personal data concerning you;

(f) Portability: the right to receive personal data concerning you in a structured, commonly used and automatic reading format.

11.2 You also have the right to file a complaint with the competent supervisory authority (in Portugal, the National Data Protection Comission at www.cnpd.pt)

11.3 For the purpose of exercising the rights indicated above, you should contact FEEL PORTO through the following email [info@feelporto.com].

11.4 If you ask us to delete some of your personal data or all of it, some of the services requested may not be provided to you and FEELPORTO will retain only the personal data necessary to fulfil the legal obligations to which it is bound.

12. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?

12.1 FEELPORTO may use third parties to provide certain services, in terms of maintenance, technical support, marketing, billing or payment management, which may have access to some of the personal data, namely, the data necessary for the contracted purposes.

12.2 FEELPORTO ensures that the entities that have access to the data are credible and offer high guarantees of protection, never being transmitted data beyond what is necessary to provide the contracted service, however FEELPORTO remains responsible for the personal data provided.

12.3 For example, for data centre management purposes, FEELPORTO uses AVANTIO services.

12.4 FEELPORTO may also communicate its data to the following entities:

(a) Companies of the business group to which FEELPORTO belongs and with which it has commercial partnerships to create and offer benefits; or yet,

(b) Other partners outside your business group (with prior authorization from you).

12.5 FEELPORTO may also transmit data to third parties in the context of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered by a court order in this regard.

13. THIRD PARTY WEBSITES

13.1 The WEBSITE may contain links to other websites which may collect and process your personal data, and this treatment is the sole responsibility of the owners of those websites, and FEELPORTO has no responsibility for its policies and/or practices.

13.2 Examples of these third parties are Facebook, Instagram or LinkedIn through the buttons that are present on the WEBSITE.

14. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.

14.1 In the event of data transfers to third countries that do not belong to the European Union, FEELPORTO will comply with legal rules, namely with regard to the adequacy of the country of destination with regard to the protection of personal data and the requirements, which are applicable to these transfers, with no personal data being transferred to jurisdictions that do not offer guarantees of security and protection.

15. MINORS.

15.1 The WEBSITE is not directed at minors under 18, so we ask that these minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.

16. SENSITIVE PERSONAL DATA.

16.1 FEELPORTO is grateful that you do not send us and do not let us know any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, union association, genetic information, biometric information, relative data health or data relating to the sexual life of a natural person or sexual orientation.

16.2 If you still send or make known to us these categories of personal data, they will be immediately deleted.

17. CHANGES TO THE PRIVACY POLICY.

17.1 FEELPORTO reserves the right to readjust or change this Privacy Policy at any time, these changes being publicized.

18. OUR CONTACT DETAILS.

18.1 If you have any questions or issues related to this Privacy Policy, please contact us via written email [info@feelporto.com].

19. LATEST VERSION.

1th January, 2021. Porto (Portugal)

Performance *Cookies*
Origin	Name	Description	Duration
Sefl (www.feelporto.com)	_ga	This cookie is associated with Google Universal Analytics - which is a significant update to Google's most commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a customer identifier. It is included with each page opening on a website and used to calculate visitors, sessions and campaign data for website analytics reports. It is usually set to expire after 2 years, although it is customizable by website owners.	2 years
Sefl (www.feelporto.com)	_gat_UA-nnnnnnn-nn	This is a type of pattern cookie set by Google Analytics where the pattern element in the name contains the unique identity number of the account or website with which it is related. It appears to be a variation of the _gat cookie that is used to limit the amount of data recorded by Google on high traffic sites.	2 anos
Sefl (www.feelporto.com)	_gid	Cookie generated by Google Analytics and used to distinguish users.	24 hours
Sefl (www.feelporto.com)	_hjid	This cookie is set when the customer first accesses a page with the Hotjar script. It is used to persist the random user ID, unique to that website in the browser. This ensures that behaviour on subsequent visits to the same site is attributed to the same user ID.	1 year


Targeting / Advertising *Cookies*
Origin	Name	Description	Duration
Self (www.feelporto.com)	awxxxx	Cookie used to assign a commission to affiliates when the user accesses the site from an affiliate referral link. It is defined when the user clicks on one of these links and is used to inform the advertiser and the owner of the cookie which website the user has accessed.	Session
Self (.feelporto.com)	awxxxx	Cookie used to assign a commission to affiliates when the user accesses the site from an affiliate referral link. It is defined when the user clicks on one of these links and is used to inform the advertiser and the owner of the cookie which website the user has accessed.	6 months
Self (.feelporto.com)	_fbp	Cookie used by Facebook to provide a range of advertising products, such as real-time hobbies from third party advertisers.	3 months
Self (.feelporto.com)	_gat_gtag_xxxxxxxx Xxxxxxxxxxxxx xxxxxx	Cookie used by Google analytics.	2 years
Self (blog.feelporto.com)	awxxxx	Cookie used to assign a commission to affiliates when the user accesses the site from an affiliate referral link. It is defined when the user clicks on one of these links and is used to inform the advertiser and the owner of the cookie which website the user has accessed.	6 months
Third party (.doubleclick.com)	fr	It contains a combination of a browser and a unique user ID, used for targeted advertising.	3 months
Third party (.google.com)	NID	This Cookie is owned by Google Inc. Although Google is known primarily as a search engine, the company offers a wide range of products and services. Its main source of revenue, however, is advertising. Google tracks users extensively, both through its own products and websites, and through the numerous technologies embedded in many millions of websites around the world. It uses the data collected on most of these services to profile the interests of web users and sell advertising space to organizations based on those interest profiles, as well as aligning the ads to the content of the pages where its clients' ads appear.	6 months and 3 days